Shipping Policy

Thank you for shopping with Cavells. We want to ensure your order reaches you as smoothly as possible. Below you'll find everything you need to know about our delivery services, shipping costs, estimated delivery times and how we can help if you have any questions.

1. Order Processing

We aim to process and dispatch all orders as quickly as possible, subject to stock availability.

Orders are processed Monday to Friday, excluding UK bank holidays. Orders placed over the weekend or on a bank holiday will normally be processed on the next working day.

Orders placed before 1:30pm, Monday to Friday, will normally be dispatched the same working day, where the selected delivery service allows.

Once your order has been dispatched, you'll receive a confirmation email containing tracking information where available.

During particularly busy periods, including sales and seasonal promotions, processing times may be slightly longer than usual.

2. UK Delivery Options & Charges

We offer several delivery options to suit your needs.

Delivery Method	Cost	Estimated Delivery
Standard Delivery (orders under £75)	£4.95	2–3 working days
Standard Delivery (orders over £75)	FREE	2–3 working days
Next Working Day Delivery	£6.95	Next working day when ordered before 1:30pm
Saturday Delivery	£15.95	Saturday when ordered before 1:30pm on Friday
Highlands & Islands (orders under £75)	£4.95	2–3 working days
Highlands & Islands (orders over £75)	FREE	2–3 working days

Standard Delivery

Our standard delivery service is provided by DPD, with orders usually arriving within 2–3 working days.

Next Working Day Delivery

Next Working Day Delivery is available for £6.95 on eligible orders placed before 1:30pm, Monday to Friday.

Orders placed after the cut-off time will normally be processed on the following working day.

Next Working Day Delivery excludes weekends and bank holidays. Highlands & Islands postcodes may be dispatched using Royal Mail and may take longer.

Saturday Delivery

Saturday Delivery is available for £15.95 via DPD.

Orders must be placed before 1:30pm on Friday to qualify for Saturday delivery. This service is not available when the Friday falls on Good Friday.

Highlands & Islands

Orders to Highlands & Islands postcodes are dispatched using Royal Mail.

Orders placed before 1:30pm on a working day are normally dispatched the same day, with delivery usually taking 2–3 working days.

All delivery charges and available services will be confirmed at checkout.

3. Delivery Times

All delivery times are estimates and are not guaranteed.

While we work closely with our delivery partners to ensure your order arrives promptly, occasional delays may occur due to circumstances outside our control, including adverse weather, carrier disruption, bank holidays or particularly busy periods.

If your order is delayed, please contact us and we'll do our best to help.

Your statutory rights regarding delivery are not affected.

4. Shipping Destinations

We currently offer delivery to addresses within the United Kingdom.

Available shipping services and charges depend on the delivery postcode and will be confirmed at checkout.

We do not currently offer international delivery through our website.

5. Customs, Duties & Taxes

For orders delivered within mainland Great Britain, applicable VAT is included in our product prices unless otherwise stated.

Customers will not normally be required to pay additional import duties or customs charges upon delivery.

For destinations where customs or local tax requirements apply, any additional charges will be communicated at checkout where available. Charges not collected at checkout may be payable by the recipient unless otherwise stated.

Customs clearance procedures may also affect estimated delivery times.

6. Order Tracking

Once your order has been dispatched, we'll send you a confirmation email containing tracking details where supported by the delivery service.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

If you haven't received your tracking information or have any concerns about your delivery, please contact our customer service team.

7. Click & Collect

Prefer to collect your order in person? We offer a Click & Collect service from our Oakham store.

You can select Store Collection as your delivery method at checkout, where available.

Once your order has been prepared and is ready for collection, we'll contact you by telephone or email.

Please wait until you've received confirmation before travelling to collect your order.

If you've paid a delivery charge and subsequently would like to arrange to collect your order, please contact us. We'll be happy to refund the applicable delivery charge to your original payment method.

For assistance with Click & Collect, please call 01572 770372.

8. Delivery Addresses

Please ensure that your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We'll do our best to make any necessary changes before dispatch, but we cannot guarantee that amendments will be possible once your order has been handed over to the delivery provider.

Incorrect or incomplete delivery details may result in delays or additional delivery charges.

9. Lost, Damaged or Delayed Orders

We take great care when preparing and dispatching your order, but occasionally things can go wrong.

If your parcel arrives damaged, contains missing items or hasn't arrived within the expected timeframe, please contact our customer service team as soon as possible.

For damaged deliveries, we may ask you to provide photographs of the packaging and affected items to help us investigate.

We'll work with our delivery partners to investigate the issue and arrange an appropriate resolution, including a replacement or refund where applicable.

Your statutory consumer rights remain unaffected.

10. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We process orders quickly, so amendments and cancellations may not always be possible before dispatch.

Once your order has been dispatched, we are generally unable to change the delivery address or cancel the shipment.

If your order has already been dispatched, you may still be entitled to return it in accordance with our Returns Policy and your statutory cancellation rights.

Any refunds due will be processed to your original payment method where possible.

11. Contact Us

If you have any questions about shipping, delivery or an existing order, our team will be happy to help.

Cavells Customer Care

Email: web@cavells.co.uk

Telephone: 01572 770372

Customer service emails are monitored Monday to Friday, excluding bank holidays.

Cavells

16 Mill Street, Oakham, Rutland, LE15 6EA

For further information, please see our Delivery Information.